HP OfficeJet README.TXT File 2/01/96 Thank you for purchasing an HP OfficeJet. Most of your questions can be answered by looking in the HP OfficeJet User's Guide. This file contains information that was too late to be included in the manual, or that is considered too technical for the manual. Another source of information are the documents you can receive via fax from HP First Fax in the US at (800) 333-1917. Information Available via HP First Fax ====================================== Most commonly asked questions Frequently encountered problems Other information as it becomes available CONTENTS: A. Installing the HP OfficeJet Printer Driver B. Printing Application Notes Printing in a DOS Window Specific Application Notes C. Modifying the WIN.INI File to Change Printing Behavior D. Acknowledgements ***************************************************************** A. Installing the HP OfficeJet Printer Driver ============================================= Windows 3.1/95 Installation - Print the INSTALL.TXT file to obtain the instructions for installing the HP OfficeJet software for the appropriate version of Microsoft Windows. B. Printing Application Notes ============================= At the time the HP OfficeJet printer driver was released, the following software application limitations existed: ALDUS PAGEMAKER 5.0: You cannot cancel a print job from PageMaker 5.0. ALDUS PAGEMAKER 5.0: Color pattern fills do not always print with the correct pattern. ALDUS PAGEMAKER 5.0: Documents created in PageMaker 4.0 may not print correctly in PageMaker 5.0. BORLAND QUATTRO PRO 1.0, 5.0: In Black Text mode, graph backgrounds do not print. COREL DRAW 4.0: Portions of printed output may be rotated 180 degrees and enlarged. Exit Windows and then restart Windows. Then try printing again. HP EXPLORER: IF you have the HP Explorer software for the HP LaserJet 4L running in background and you attempt to print with an HP OfficeJet printer driver, you may get an error message "Not Enough Memory To Print". To print with the HP OfficeJet printer driver, either turn off the HP Explorer Software or add the "/x" switch to the STAT4L.EXE command in your AUTOEXEC.BAT file. The command should then read STAT4L.EXE /x Using the /x switch may increase the time it takes for HP Explorer to "Pop Up." LOTUS 1-2-3 1.0/1.1: Shading does not print correctly with color backgrounds. This is not a problem with documents created with Lotus 1-2-3 version 4.0. LOTUS AMI PRO 3.0: Background colors and fill patterns may not print correctly. LOTUS IMPROV 2.0: Images with scaling factors greater than 100% will be clipped. MICROSOFT EXCEL 4.0: Some light gray and gray patterns do not print. Select a darker shade for patterns. MICROSOFT EXCEL 4.0, 5.0: Some paths to the driver dialogs do not work correctly and settings are not retained. Use the following path to reach a printer setup that works: For version 4.0 - File, Page Setup, Printer Setup, Setup. For version 5.0 - File, Page Setup, Printers, Setup. MICROSOFT POWERPOINT 3.0: A General Protection Fault occurs when printing if spooling with SuperQueue 3.02. Turn SuperQueue off to print from Powerpoint 3.0. MICROSOFT PUBLISHER 1.0: You cannot change print settings from Microsoft Publisher 1.0. You must change print settings through the Control Panel. MICROSOFT PUBLISHER 2.0: Information at the bottom of a page may be clipped. Increase the bottom margin of your page to at least 0.67" or more from the paper edge. MICROSOFT WORD (Versions 6.0 and earlier): Default footer settings are outside the printable region. To move the footer within the printable region, change the default footer settings so that the footer is at least 0.67" or more from the paper edge. MICROSOFT WORD 6.0: The default envelope configuration does not work correctly. Select the correct orientation as follows: 1. Select "Envelopes and Labels" in the Tools menu. 2. Select "Feed". 3. Select "Face Down", make sure "Clockwise Rotation" is NOT checked, and select the third icon from the right. MICROSOFT WRITE 3.1: When printing envelopes, the left and right margins are switched with each other. If clipping occurs when printing envelopes, switch the left and right margin settings. PRINTSHOP DELUXE 1.0: Information within 0.67 in. of the bottom of the page is clipped. The program does not provide a means of adjusting the bottom margin of the document to fit within the limits of the printer driver's margin settings. This problem is fixed in version 2.0. SPC HARVARD GRAPHICS 2.0: If you are using Harvard Graphics with SuperQueue version 3.01/3.02 and you get the error message "SuperQueue cannot continue-disk may be full" when printing TIF graphics, turn off SuperQueue and reprint the document. SPC HARVARD GRAPHICS 2.0: When the HP OfficeJet Setup dialog box is called from inside Harvard Graphics, Orientation and paper size setting changes are ignored by Harvard Graphics. SPC HARVARD GRAPHICS 1.021: Pie slices print as rectangles. WORDPERFECT 6.0: Underlining and strikethrough for color text does not print in Black Text mode. This problem has been fixed in version 6.0a. Contact WordPerfect for upgrade information. WORDPERFECT 6.0: WordPerfect reads the minimum print margins only when it is first started. These margins are determined by the paper size and orientation settings in the driver. If you are unable to set the margins to the minimum values for the printer, exit WordPerfect and make sure that the correct paper size and orientation settings are set in the driver through the Windows Control Panel. Then restart WordPerfect. This problem has been fixed in version 6.0a. Contact WordPerfect for upgrade information. WORDPERFECT 6.0: Graphics may not print completely. To correct you must edit the WIN.INI file at the [WPCorp-Windows Printer Flags] section. Add the following line (note the spelling): OFFICJET=0x00000006 Then, remove the file WPCSET.BIF in your Windows directory. ZENOGRAPHICS SUPERQUEUE 3.01, 3.02: When printing PageMaker 4.0 documents in ageMaker 5.0, If the message "Fail to print" is displayed, turn off SuperQueue and reprint the document. ***************************************************************** C. Modifying the WIN.INI file to Change Printing Behavior ========================================================= CAUTION: Do not change any settings in your WIN.INI file unless specifically instructed to in this README.TXT to resolve an application or printing problem. Changes to WIN.INI may adversely affect your printing system. For some application problems, the solution may involve modifying your WIN.INI file. The HPSCNFIG.EXE file located in the directory C:\WINDOWS\SYSTEM provides an easymethod for modifying control values in this file. To do this, follow these steps: 1. Run the HPSCNFIG.EXE file from the Program Manager or File Manager. A dialog box will be displayed with a list of check boxes. 2. Check the check box specified in the software application note for your application problem. 3. Click the OK Button. The HPSCNFIG configuration program will modify the appropriate control values in your WIN.INI file. NOTE: You must restart Windows for the changes you have made to take effect. Make sure that you close all open documents before restarting Windows. ***************************************************************** D. Acknowledgements =================== Aldus is a trademark of Aldus Corporation in the U.S. and other countries. Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.